Aviso de privacidade

Este aviso explica como Giveamenu trata os datos persoais cando visita o noso sitio web, crea ou administra unha conta de restaurante, póñase en contacto connosco ou conecta un servizo de terceiros.

Quen é o responsable

Giveamenu opera giveamenu.com e é responsable das contas dos comerciantes, a administración da plataforma, a seguridade, a mellora do servizo, a administración de facturación, o soporte e a súa propia actividade de mercadotecnia. Contáctanos en [email protected].

Para pedidos, reservas, comunicacións de restaurantes e comentarios enviados a unha tenda de restaurante, o restaurante normalmente decide por que se usan os datos. Giveamenu proporciona a plataforma e procesa eses datos para o restaurante, agás cando debemos usalos para a seguridade da plataforma, a prevención de fraudes, o cumprimento legal ou a administración de servizos.

Datos que manexamos

• Datos da conta e da empresa, incluíndo nomes, detalles de contacto, identificadores de inicio de sesión, roles, permisos, detalles do restaurante e mensaxes de asistencia.
• Contido do restaurante, incluídos menús, prezos, imaxes, promocións, publicacións, instrucións de deseño e borradores asistidos por IA.
• Datos operativos, incluíndo pedidos, reservas, estado dos pagos, comentarios dos clientes, eventos de auditoría e rexistros de servizos.
• Os datos do dispositivo e o uso están habilitados, incluídas as opcións de consentimento, o uso de páxinas ou funcións, diagnósticos técnicos aproximados e eventos de seguranza.
• Google account information when you choose Google sign-in, Business Profile data when an authorised merchant connects a location, and reporting data when an authorised company operator connects Analytics, Search Console or Google Ads.

Por que usamos os datos

Usamos os datos para ofrecer e protexer o servizo, autenticar usuarios, crear e aloxar sitios web de restaurantes, procesar instrucións de comerciantes, apoiar pedidos e reservas, responder a solicitudes de asistencia, manter rexistros, evitar abusos, cumprir a lei e mellorar o produto. Segundo a actividade, a base é a execución dun contrato, os pasos solicitados antes dun contrato, as obrigas legais, os intereses lexítimos en operar un servizo seguro ou o consentimento para o almacenamento e a comercialización opcionales.

Datos de usuario de Google

Google connections are optional and require an authorised user to start the connection and consent through Google. Signing in with Google does not by itself grant access to Business Profile, Analytics, Search Console or Ads. We request access in the context of the selected feature, not access to Gmail, Google Drive or a Google account password.

Google sign-in

When you choose Google sign-in, we use the Google account identifier, name and email address returned by Google to identify you, create or link your Giveamenu account and authenticate your session. These account details are retained with your Giveamenu account; you can request account deletion using the contact details below.

Google Business Profile for merchants

After a merchant grants access, Giveamenu can identify the connected Google account, list Business Profile accounts and locations the user is authorised to manage, and let the merchant select a restaurant location. For that location we may import reviews and eligible business information, and prepare menu updates, review replies, and promotion or news posts. A merchant must review and specifically confirm a preview before Giveamenu sends a change to Google.

Business Profile access and refresh tokens are stored encrypted and are not displayed to restaurant staff. Google-provided Business Profile content cached for performance is deleted within 30 calendar days. A merchant can disconnect Business Profile from store settings; this revokes the available token and removes cached Google content and local connection credentials.

Analytics, Search Console and Ads reporting

Giveamenu company operators can separately connect company-authorised Google properties and advertising accounts to the private company dashboard to understand website traffic, search visibility and marketing performance. These connections are for company reporting, not a grant of access to every restaurant or its customers.

• Google Analytics 4: the selected property identifier and aggregate daily sessions, active users and traffic-channel reports. We request read-only Analytics access.
• Google Search Console: the selected verified site and daily search clicks, impressions, click-through rate and average position, with search-query or page breakdowns where requested. We request read-only Search Console access.
• Google Ads: the selected customer identifier, optional manager identifier, currency and daily advertising cost, impressions, clicks and provider-attributed conversions. Google provides a broad Ads permission; our company reporting connector only reads fixed reports and does not create or change campaigns, budgets or ads.

We store the selected account identifiers, encrypted OAuth access and refresh tokens, authorisation and sync status, and report snapshots needed to display and refresh those reports. Connections are restricted to company staff with the relevant permissions and reports are not publicly displayed or exposed to unrelated stores. We do not request individual Analytics visitor profiles or Ads audience lists through these reporting connectors.

How Google data is protected and shared

We use Google API data only for the sign-in, Business Profile management or reporting feature for which access was authorised. Credentials are encrypted at rest, Google API requests use HTTPS, and application permissions restrict access. Google data is processed by our hosting and infrastructure providers to operate these features and may be accessed by authorised personnel for the feature, security, support or legal obligations. We do not sell Google user data, share it with advertising networks or data brokers, use it for surveillance or credit decisions, or send it to AI providers to train general-purpose models. The AI services described elsewhere in this notice do not receive Google API reporting data through these connectors.

Giveamenu’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Google API Services User Data Policy.

Retention, disconnection and deletion of Google data

Company reporting credentials remain stored while a connection is active. Revoking a connection in the company dashboard removes its local credentials and currently published report and stops future scheduled reads. It does not itself revoke the Google-side authorisation or immediately delete historical sync records. Completed, failed or cancelled reporting runs are eligible for scheduled cleanup after 30 days; the latest published report remains until it is replaced or the connection is revoked. Business Profile cache retention is separately limited to 30 calendar days.

You can also remove Giveamenu’s access in your Google Account third-party connections settings. This stops future authorised access but does not automatically erase data already stored by Giveamenu. To request deletion of previously collected Google data, contact us using the privacy email below and identify the connection or account. We remove data that is no longer needed, subject to applicable legal and security recordkeeping; we do not promise that disconnecting deletes every historical record immediately. Manage Google Account connections.

Compartimento e tramitación internacional

Compartimos datos só cando sexa necesario co restaurante correspondente, o persoal autorizado, os provedores de hospedaxe e infraestruturas, os provedores de pago e comunicacións seleccionados para o servizo, os provedores de IA utilizados para a xeración ou extracción solicitada, os asesores profesionais e as autoridades públicas cando o requira legalmente. Algúns provedores poden procesar datos noutros países. Cando sexa necesario, Giveamenu utiliza un mecanismo de adecuación ou garantías contractuais aplicables.

Retención

O contido do perfil de empresa de Google almacénase na memoria caché durante non máis de 30 días naturais. Os eventos opcionais de uso da tenda mantéñense ata 400 días para que os restaurantes poidan comparar o rendemento estacional. Os rexistros de consentimento consérvanse ata 400 días para que se poidan demostrar e cumprir as opcións. Outros rexistros gárdanse só durante o tempo que sexan necesarios para o servizo, a relación do restaurante, a seguridade, as disputas, os impostos, a contabilidade e outros requisitos legais, e despois elimínanse ou anonimízanse.

As túas opcións e dereitos

Pode solicitar acceso, corrección, eliminación, restrición, portabilidade ou opoñerse a determinado procesamento cando corresponda. Podes retirar o consentimento opcional das cookies en calquera momento mediante a configuración de privacidade e cookies. Os comerciantes poden desconectar o perfil de empresa de Google da configuración da tenda. Normalmente, as solicitudes relativas a un pedido, unha reserva ou unha comunicación dun restaurante deberían enviarse primeiro a ese restaurante.

Contacta con Giveamenu en [email protected]. Tamén pode queixarse ​​ante a autoridade de protección de datos que se aplica onde vive ou traballa, incluído o Comisionado de Información do Reino Unido, se é o caso.

Ferramentas automatizadas

Giveamenu usa a IA para axudar na extracción de menús, tradución, descricións, imaxes e borradores de sitios web. Estas ferramentas crean propostas para a revisión. Giveamenu non os utiliza para tomar decisións unicamente automatizadas con efectos legais ou similares significativos sobre os clientes dos restaurantes.

Optional Google Analytics

With analytics consent, Giveamenu uses Google Analytics 4 through Google Tag Manager for marketing, admin product use, and internal storefront performance. Google receives page/event information, pseudonymous browser identifiers, and device and connection information. We exclude form contents, account details, and order/payment identifiers. Advertising personalization is disabled. Optional Google requests stay off before consent, and you can withdraw using Privacy & cookie settings.

Google privacy policy