Pemberitahuan privasi

Pemberitahuan ini menjelaskan bagaimana Giveamenu menangani data pribadi ketika Anda mengunjungi situs web kami, membuat atau mengelola akun restoran, menghubungi kami, atau menghubungkan layanan pihak ketiga.

Siapa yang bertanggung jawab

Giveamenu mengoperasikan giveamenu.com dan bertanggung jawab atas akun pedagang, administrasi platform, keamanan, peningkatan layanan, administrasi penagihan, dukungan, dan aktivitas pemasarannya sendiri. Hubungi kami di [email protected].

Untuk pesanan, reservasi, komunikasi restoran, dan ulasan yang dikirimkan ke etalase restoran, restoran biasanya memutuskan mengapa data tersebut digunakan. Giveamenu menyediakan platform dan memproses data tersebut untuk restoran, kecuali jika kita harus menggunakannya untuk keamanan platform, pencegahan penipuan, kepatuhan hukum, atau administrasi layanan.

Data yang kami tangani

• Data akun dan bisnis, termasuk nama, detail kontak, pengidentifikasi login, peran, izin, detail restoran, dan pesan dukungan.
• Konten restoran, termasuk menu, harga, gambar, promosi, postingan, petunjuk desain, dan draf yang dibantu AI.
• Data operasional, termasuk pesanan, reservasi, status pembayaran, umpan balik pelanggan, peristiwa audit, dan log layanan.
• Data perangkat dan penggunaan jika diaktifkan, termasuk pilihan izin, penggunaan halaman atau fitur, perkiraan diagnostik teknis, dan peristiwa keamanan.
• Google account information when you choose Google sign-in, Business Profile data when an authorised merchant connects a location, and reporting data when an authorised company operator connects Analytics, Search Console or Google Ads.

Mengapa kami menggunakan data

Kami menggunakan data untuk menyediakan dan mengamankan layanan, mengautentikasi pengguna, membuat dan menghosting situs web restoran, memproses instruksi pedagang, mendukung pemesanan dan reservasi, menanggapi permintaan dukungan, menyimpan catatan, mencegah penyalahgunaan, mematuhi hukum, dan meningkatkan produk. Tergantung pada aktivitasnya, landasannya adalah pelaksanaan kontrak, langkah-langkah yang diminta sebelum kontrak, kewajiban hukum, kepentingan sah dalam mengoperasikan layanan yang aman, atau persetujuan untuk penyimpanan dan pemasaran opsional.

Data pengguna Google

Google connections are optional and require an authorised user to start the connection and consent through Google. Signing in with Google does not by itself grant access to Business Profile, Analytics, Search Console or Ads. We request access in the context of the selected feature, not access to Gmail, Google Drive or a Google account password.

Google sign-in

When you choose Google sign-in, we use the Google account identifier, name and email address returned by Google to identify you, create or link your Giveamenu account and authenticate your session. These account details are retained with your Giveamenu account; you can request account deletion using the contact details below.

Google Business Profile for merchants

After a merchant grants access, Giveamenu can identify the connected Google account, list Business Profile accounts and locations the user is authorised to manage, and let the merchant select a restaurant location. For that location we may import reviews and eligible business information, and prepare menu updates, review replies, and promotion or news posts. A merchant must review and specifically confirm a preview before Giveamenu sends a change to Google.

Business Profile access and refresh tokens are stored encrypted and are not displayed to restaurant staff. Google-provided Business Profile content cached for performance is deleted within 30 calendar days. A merchant can disconnect Business Profile from store settings; this revokes the available token and removes cached Google content and local connection credentials.

Analytics, Search Console and Ads reporting

Giveamenu company operators can separately connect company-authorised Google properties and advertising accounts to the private company dashboard to understand website traffic, search visibility and marketing performance. These connections are for company reporting, not a grant of access to every restaurant or its customers.

• Google Analytics 4: the selected property identifier and aggregate daily sessions, active users and traffic-channel reports. We request read-only Analytics access.
• Google Search Console: the selected verified site and daily search clicks, impressions, click-through rate and average position, with search-query or page breakdowns where requested. We request read-only Search Console access.
• Google Ads: the selected customer identifier, optional manager identifier, currency and daily advertising cost, impressions, clicks and provider-attributed conversions. Google provides a broad Ads permission; our company reporting connector only reads fixed reports and does not create or change campaigns, budgets or ads.

We store the selected account identifiers, encrypted OAuth access and refresh tokens, authorisation and sync status, and report snapshots needed to display and refresh those reports. Connections are restricted to company staff with the relevant permissions and reports are not publicly displayed or exposed to unrelated stores. We do not request individual Analytics visitor profiles or Ads audience lists through these reporting connectors.

How Google data is protected and shared

We use Google API data only for the sign-in, Business Profile management or reporting feature for which access was authorised. Credentials are encrypted at rest, Google API requests use HTTPS, and application permissions restrict access. Google data is processed by our hosting and infrastructure providers to operate these features and may be accessed by authorised personnel for the feature, security, support or legal obligations. We do not sell Google user data, share it with advertising networks or data brokers, use it for surveillance or credit decisions, or send it to AI providers to train general-purpose models. The AI services described elsewhere in this notice do not receive Google API reporting data through these connectors.

Giveamenu’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Google API Services User Data Policy.

Retention, disconnection and deletion of Google data

Company reporting credentials remain stored while a connection is active. Revoking a connection in the company dashboard removes its local credentials and currently published report and stops future scheduled reads. It does not itself revoke the Google-side authorisation or immediately delete historical sync records. Completed, failed or cancelled reporting runs are eligible for scheduled cleanup after 30 days; the latest published report remains until it is replaced or the connection is revoked. Business Profile cache retention is separately limited to 30 calendar days.

You can also remove Giveamenu’s access in your Google Account third-party connections settings. This stops future authorised access but does not automatically erase data already stored by Giveamenu. To request deletion of previously collected Google data, contact us using the privacy email below and identify the connection or account. We remove data that is no longer needed, subject to applicable legal and security recordkeeping; we do not promise that disconnecting deletes every historical record immediately. Manage Google Account connections.

Berbagi dan pemrosesan internasional

Kami hanya membagikan data jika diperlukan dengan restoran terkait, staf resmi, penyedia hosting dan infrastruktur, penyedia pembayaran dan komunikasi yang dipilih untuk layanan tersebut, penyedia AI yang digunakan untuk pembuatan atau ekstraksi yang diminta, penasihat profesional, dan otoritas publik jika diwajibkan secara hukum. Beberapa penyedia mungkin memproses data di negara lain. Jika diperlukan, Giveamenu menggunakan mekanisme kecukupan atau perlindungan kontrak yang berlaku.

Penyimpanan

Konten Google Profil Bisnis di-cache selama tidak lebih dari 30 hari kalender. Peristiwa penggunaan etalase opsional dipertahankan hingga 400 hari sehingga restoran dapat membandingkan kinerja musiman. Catatan persetujuan disimpan hingga 400 hari sehingga pilihan dapat ditunjukkan dan dihormati. Catatan lainnya disimpan hanya selama diperlukan untuk layanan, hubungan restoran, keamanan, perselisihan, pajak, akuntansi, dan persyaratan hukum lainnya, kemudian dihapus atau dianonimkan.

Pilihan dan hak Anda

Anda dapat meminta akses, koreksi, penghapusan, pembatasan, portabilitas, atau menolak pemrosesan tertentu jika berlaku. Anda dapat membatalkan persetujuan cookie opsional kapan saja menggunakan pengaturan Privasi & cookie. Penjual dapat memutuskan sambungan Google Profil Bisnis dari setelan toko. Permintaan mengenai pemesanan, reservasi, atau komunikasi restoran biasanya harus dikirim ke restoran tersebut terlebih dahulu.

Hubungi Giveamenu di [email protected]. Anda juga dapat mengajukan keluhan kepada otoritas perlindungan data yang berlaku di tempat Anda tinggal atau bekerja, termasuk Komisaris Informasi Inggris jika berlaku.

Alat otomatis

Giveamenu menggunakan AI untuk membantu ekstraksi menu, terjemahan, deskripsi, gambar, dan draf situs web. Alat-alat ini membuat proposal untuk ditinjau. Giveamenu tidak menggunakannya hanya untuk membuat keputusan otomatis yang memiliki dampak hukum atau dampak signifikan serupa terhadap pelanggan restoran.

Optional Google Analytics

With analytics consent, Giveamenu uses Google Analytics 4 through Google Tag Manager for marketing, admin product use, and internal storefront performance. Google receives page/event information, pseudonymous browser identifiers, and device and connection information. We exclude form contents, account details, and order/payment identifiers. Advertising personalization is disabled. Optional Google requests stay off before consent, and you can withdraw using Privacy & cookie settings.

Google privacy policy