Obavijest o privatnosti

Ovo obavještenje objašnjava kako Giveamenu rukuje ličnim podacima kada posjetite našu web stranicu, kreirate ili administrirate račun restorana, kontaktirate nas ili povežete uslugu treće strane.

Ko je odgovoran

Giveamenu upravlja giveamenu.com i odgovoran je za račune trgovaca, administraciju platforme, sigurnost, poboljšanje usluga, administraciju naplate, podršku i vlastitu marketinšku aktivnost. Kontaktirajte nas na [email protected].

Za narudžbe, rezervacije, komunikaciju u restoranu i recenzije poslane na izlog restorana, restoran obično odlučuje zašto se podaci koriste. Giveamenu obezbeđuje platformu i obrađuje te podatke za restoran, osim kada ih moramo koristiti za sigurnost platforme, prevenciju prevara, usklađenost sa zakonima ili administraciju usluge.

Podaci kojima obrađujemo

• Podaci o računu i poslovanju, uključujući imena, podatke za kontakt, identifikatore za prijavu, uloge, dozvole, detalje restorana i poruke podrške.
• Sadržaj restorana, uključujući menije, cijene, slike, promocije, postove, upute za dizajn i nacrte uz pomoć umjetne inteligencije.
• Operativni podaci, uključujući narudžbe, rezervacije, status plaćanja, povratne informacije kupaca, događaje revizije i dnevnike usluga.
• Podaci o uređaju i korištenju gdje su omogućeni, uključujući izbore pristanka, korištenje stranice ili funkcije, približnu tehničku dijagnostiku i sigurnosne događaje.
• Google account information when you choose Google sign-in, Business Profile data when an authorised merchant connects a location, and reporting data when an authorised company operator connects Analytics, Search Console or Google Ads.

Zašto koristimo podatke

Podatke koristimo za pružanje i osiguranje usluge, autentifikaciju korisnika, kreiranje i hosting web-mjesta restorana, obradu instrukcija trgovaca, podršku naručivanju i rezervacijama, odgovaranje na zahtjeve za podršku, održavanje evidencije, sprječavanje zloupotrebe, usklađenost sa zakonom i poboljšanje proizvoda. Ovisno o djelatnosti, osnova je izvršenje ugovora, koraci koji se traže prije sklapanja ugovora, pravne obaveze, legitimni interesi u radu sigurnog servisa ili saglasnost za opciono skladištenje i marketing.

Google korisnički podaci

Google connections are optional and require an authorised user to start the connection and consent through Google. Signing in with Google does not by itself grant access to Business Profile, Analytics, Search Console or Ads. We request access in the context of the selected feature, not access to Gmail, Google Drive or a Google account password.

Google sign-in

When you choose Google sign-in, we use the Google account identifier, name and email address returned by Google to identify you, create or link your Giveamenu account and authenticate your session. These account details are retained with your Giveamenu account; you can request account deletion using the contact details below.

Google Business Profile for merchants

After a merchant grants access, Giveamenu can identify the connected Google account, list Business Profile accounts and locations the user is authorised to manage, and let the merchant select a restaurant location. For that location we may import reviews and eligible business information, and prepare menu updates, review replies, and promotion or news posts. A merchant must review and specifically confirm a preview before Giveamenu sends a change to Google.

Business Profile access and refresh tokens are stored encrypted and are not displayed to restaurant staff. Google-provided Business Profile content cached for performance is deleted within 30 calendar days. A merchant can disconnect Business Profile from store settings; this revokes the available token and removes cached Google content and local connection credentials.

Analytics, Search Console and Ads reporting

Giveamenu company operators can separately connect company-authorised Google properties and advertising accounts to the private company dashboard to understand website traffic, search visibility and marketing performance. These connections are for company reporting, not a grant of access to every restaurant or its customers.

• Google Analytics 4: the selected property identifier and aggregate daily sessions, active users and traffic-channel reports. We request read-only Analytics access.
• Google Search Console: the selected verified site and daily search clicks, impressions, click-through rate and average position, with search-query or page breakdowns where requested. We request read-only Search Console access.
• Google Ads: the selected customer identifier, optional manager identifier, currency and daily advertising cost, impressions, clicks and provider-attributed conversions. Google provides a broad Ads permission; our company reporting connector only reads fixed reports and does not create or change campaigns, budgets or ads.

We store the selected account identifiers, encrypted OAuth access and refresh tokens, authorisation and sync status, and report snapshots needed to display and refresh those reports. Connections are restricted to company staff with the relevant permissions and reports are not publicly displayed or exposed to unrelated stores. We do not request individual Analytics visitor profiles or Ads audience lists through these reporting connectors.

How Google data is protected and shared

We use Google API data only for the sign-in, Business Profile management or reporting feature for which access was authorised. Credentials are encrypted at rest, Google API requests use HTTPS, and application permissions restrict access. Google data is processed by our hosting and infrastructure providers to operate these features and may be accessed by authorised personnel for the feature, security, support or legal obligations. We do not sell Google user data, share it with advertising networks or data brokers, use it for surveillance or credit decisions, or send it to AI providers to train general-purpose models. The AI services described elsewhere in this notice do not receive Google API reporting data through these connectors.

Giveamenu’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Google API Services User Data Policy.

Retention, disconnection and deletion of Google data

Company reporting credentials remain stored while a connection is active. Revoking a connection in the company dashboard removes its local credentials and currently published report and stops future scheduled reads. It does not itself revoke the Google-side authorisation or immediately delete historical sync records. Completed, failed or cancelled reporting runs are eligible for scheduled cleanup after 30 days; the latest published report remains until it is replaced or the connection is revoked. Business Profile cache retention is separately limited to 30 calendar days.

You can also remove Giveamenu’s access in your Google Account third-party connections settings. This stops future authorised access but does not automatically erase data already stored by Giveamenu. To request deletion of previously collected Google data, contact us using the privacy email below and identify the connection or account. We remove data that is no longer needed, subject to applicable legal and security recordkeeping; we do not promise that disconnecting deletes every historical record immediately. Manage Google Account connections.

Dijeljenje i međunarodna obrada

Podatke dijelimo samo tamo gdje je to potrebno s relevantnim restoranima, ovlaštenim osobljem, pružateljima usluga hostinga i infrastrukture, dobavljačima plaćanja i komunikacija odabranim za uslugu, AI provajderima koji se koriste za traženo stvaranje ili ekstrakciju, profesionalnim savjetnicima i javnim tijelima gdje je to zakonski propisano. Neki provajderi mogu obrađivati ​​podatke u drugim zemljama. Gdje je potrebno, Giveamenu koristi primjenjivi mehanizam adekvatnosti ili ugovorne zaštitne mjere.

Zadržavanje

Sadržaj Google profila preduzeća se kešira najviše 30 kalendarskih dana. Opcionalni događaji korištenja izloga se zadržavaju do 400 dana kako bi restorani mogli usporediti sezonske performanse. Evidencija o saglasnosti se čuva do 400 dana kako bi se izbori mogli demonstrirati i poštovati. Ostale evidencije se čuvaju samo onoliko dugo koliko je potrebno za uslugu, restoranski odnos, sigurnost, sporove, poreze, računovodstvo i druge zakonske zahtjeve, a zatim se brišu ili anonimiziraju.

Vaš izbor i prava

Možete tražiti pristup, ispravku, brisanje, ograničenje, prenosivost ili prigovor na određenu obradu gdje je to primjenjivo. Opcioni pristanak za kolačiće možete povući u bilo kojem trenutku koristeći postavke privatnosti i kolačića. Trgovci mogu prekinuti vezu između Google profila preduzeća i postavki trgovine. Zahtjevi koji se odnose na narudžbu, rezervaciju ili komunikaciju u restoranu obično se prvo šalju tom restoranu.

Kontaktirajte Giveamenu na [email protected]. Također se možete žaliti tijelu za zaštitu podataka koje se primjenjuje u vašem mjestu gdje živite ili radite, uključujući povjerenika za informacije u Ujedinjenom Kraljevstvu gdje je to primjenjivo.

Automatizovani alati

Giveamenu koristi AI za pomoć pri izdvajanju menija, prijevodu, opisima, slikama i nacrtima web stranica. Ovi alati kreiraju prijedloge za pregled. Giveamenu ih ne koristi za donošenje isključivo automatiziranih odluka sa pravnim ili sličnim značajnim učincima na goste restorana.

Optional Google Analytics

With analytics consent, Giveamenu uses Google Analytics 4 through Google Tag Manager for marketing, admin product use, and internal storefront performance. Google receives page/event information, pseudonymous browser identifiers, and device and connection information. We exclude form contents, account details, and order/payment identifiers. Advertising personalization is disabled. Optional Google requests stay off before consent, and you can withdraw using Privacy & cookie settings.

Google privacy policy