Obavijest o privatnosti

Ova obavijest objašnjava kako Giveamenu postupa s osobnim podacima kada posjetite našu web stranicu, izradite ili administrirate račun restorana, kontaktirate nas ili povežete uslugu treće strane.

Tko je odgovoran

Giveamenu upravlja giveamenu.com i odgovoran je za račune trgovaca, administraciju platforme, sigurnost, poboljšanje usluge, administraciju naplate, podršku i vlastitu marketinšku aktivnost. Kontaktirajte nas na [email protected].

Za narudžbe, rezervacije, komunikaciju restorana i recenzije poslane u izlog restorana, restoran obično odlučuje zašto se podaci koriste. Giveamenu pruža platformu i obrađuje te podatke za restoran, osim kada ih moramo koristiti za sigurnost platforme, sprječavanje prijevara, usklađenost sa zakonima ili administraciju usluge.

Podaci kojima upravljamo

• Račun i poslovni podaci, uključujući imena, podatke za kontakt, identifikatore za prijavu, uloge, dopuštenja, detalje o restoranu i poruke podrške.
• Sadržaj restorana, uključujući jelovnike, cijene, slike, promocije, objave, upute za dizajn i nacrte potpomognute umjetnom inteligencijom.
• Operativni podaci, uključujući narudžbe, rezervacije, status plaćanja, povratne informacije kupaca, revizijske događaje i zapisnike usluga.
• Podaci o uređaju i upotrebi ako su omogućeni, uključujući odabire pristanka, upotrebu stranice ili značajke, približnu tehničku dijagnostiku i sigurnosne događaje.
• Google account information when you choose Google sign-in, Business Profile data when an authorised merchant connects a location, and reporting data when an authorised company operator connects Analytics, Search Console or Google Ads.

Zašto koristimo podatke

Podatke koristimo za pružanje i osiguranje usluge, autentifikaciju korisnika, izradu i hosting web stranica restorana, obradu uputa trgovca, podršku naručivanja i rezervacija, odgovaranje na zahtjeve za podršku, održavanje evidencije, sprječavanje zlouporabe, poštivanje zakona i poboljšanje proizvoda. Ovisno o aktivnosti, osnova je izvršenje ugovora, koraci koji se traže prije ugovora, zakonske obveze, legitimni interesi za pružanje sigurne usluge ili suglasnost za neobaveznu pohranu i marketing.

Google korisnički podaci

Google connections are optional and require an authorised user to start the connection and consent through Google. Signing in with Google does not by itself grant access to Business Profile, Analytics, Search Console or Ads. We request access in the context of the selected feature, not access to Gmail, Google Drive or a Google account password.

Google sign-in

When you choose Google sign-in, we use the Google account identifier, name and email address returned by Google to identify you, create or link your Giveamenu account and authenticate your session. These account details are retained with your Giveamenu account; you can request account deletion using the contact details below.

Google Business Profile for merchants

After a merchant grants access, Giveamenu can identify the connected Google account, list Business Profile accounts and locations the user is authorised to manage, and let the merchant select a restaurant location. For that location we may import reviews and eligible business information, and prepare menu updates, review replies, and promotion or news posts. A merchant must review and specifically confirm a preview before Giveamenu sends a change to Google.

Business Profile access and refresh tokens are stored encrypted and are not displayed to restaurant staff. Google-provided Business Profile content cached for performance is deleted within 30 calendar days. A merchant can disconnect Business Profile from store settings; this revokes the available token and removes cached Google content and local connection credentials.

Analytics, Search Console and Ads reporting

Giveamenu company operators can separately connect company-authorised Google properties and advertising accounts to the private company dashboard to understand website traffic, search visibility and marketing performance. These connections are for company reporting, not a grant of access to every restaurant or its customers.

• Google Analytics 4: the selected property identifier and aggregate daily sessions, active users and traffic-channel reports. We request read-only Analytics access.
• Google Search Console: the selected verified site and daily search clicks, impressions, click-through rate and average position, with search-query or page breakdowns where requested. We request read-only Search Console access.
• Google Ads: the selected customer identifier, optional manager identifier, currency and daily advertising cost, impressions, clicks and provider-attributed conversions. Google provides a broad Ads permission; our company reporting connector only reads fixed reports and does not create or change campaigns, budgets or ads.

We store the selected account identifiers, encrypted OAuth access and refresh tokens, authorisation and sync status, and report snapshots needed to display and refresh those reports. Connections are restricted to company staff with the relevant permissions and reports are not publicly displayed or exposed to unrelated stores. We do not request individual Analytics visitor profiles or Ads audience lists through these reporting connectors.

How Google data is protected and shared

We use Google API data only for the sign-in, Business Profile management or reporting feature for which access was authorised. Credentials are encrypted at rest, Google API requests use HTTPS, and application permissions restrict access. Google data is processed by our hosting and infrastructure providers to operate these features and may be accessed by authorised personnel for the feature, security, support or legal obligations. We do not sell Google user data, share it with advertising networks or data brokers, use it for surveillance or credit decisions, or send it to AI providers to train general-purpose models. The AI services described elsewhere in this notice do not receive Google API reporting data through these connectors.

Giveamenu’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Google API Services User Data Policy.

Retention, disconnection and deletion of Google data

Company reporting credentials remain stored while a connection is active. Revoking a connection in the company dashboard removes its local credentials and currently published report and stops future scheduled reads. It does not itself revoke the Google-side authorisation or immediately delete historical sync records. Completed, failed or cancelled reporting runs are eligible for scheduled cleanup after 30 days; the latest published report remains until it is replaced or the connection is revoked. Business Profile cache retention is separately limited to 30 calendar days.

You can also remove Giveamenu’s access in your Google Account third-party connections settings. This stops future authorised access but does not automatically erase data already stored by Giveamenu. To request deletion of previously collected Google data, contact us using the privacy email below and identify the connection or account. We remove data that is no longer needed, subject to applicable legal and security recordkeeping; we do not promise that disconnecting deletes every historical record immediately. Manage Google Account connections.

Dijeljenje i međunarodna obrada

Podatke dijelimo samo kada je to potrebno s relevantnim restoranom, ovlaštenim osobljem, pružateljima usluga hostinga i infrastrukture, pružateljima plaćanja i komunikacija odabranim za uslugu, pružateljima umjetne inteligencije koji se koriste za traženo generiranje ili izdvajanje, profesionalnim savjetnicima i javnim tijelima gdje je to propisano zakonom. Neki davatelji mogu obrađivati ​​podatke u drugim zemljama. Gdje je potrebno, Giveamenu koristi primjenjivi mehanizam primjerenosti ili ugovorne zaštitne mjere.

Zadržavanje

Sadržaj profila tvrtke na Googleu pohranjuje se u predmemoriju najviše 30 kalendarskih dana. Neobavezni događaji korištenja izloga čuvaju se do 400 dana kako bi restorani mogli usporediti sezonsku izvedbu. Zapisi o pristancima čuvaju se do 400 dana kako bi se izbori mogli pokazati i poštovati. Ostali se zapisi čuvaju samo onoliko dugo koliko je potrebno za uslugu, odnos s restoranom, sigurnost, sporove, porezne, računovodstvene i druge zakonske zahtjeve, a zatim se brišu ili anonimiziraju.

Vaši izbori i prava

Možete zatražiti pristup, ispravak, brisanje, ograničenje, prenosivost ili prigovoriti određenoj obradi gdje je primjenjivo. Opcionalni pristanak za kolačiće možete povući u bilo kojem trenutku pomoću postavki privatnosti i kolačića. Trgovci mogu prekinuti vezu profila tvrtke na Googleu s postavkama trgovine. Zahtjevi u vezi s narudžbom, rezervacijom ili komunikacijom s restoranom obično bi se prvo trebali poslati tom restoranu.

Kontaktirajte Giveamenu na [email protected]. Također se možete žaliti nadležnom tijelu za zaštitu podataka u mjestu gdje živite ili radite, uključujući Povjerenika za informiranje Ujedinjenog Kraljevstva gdje je to primjenjivo.

Automatizirani alati

Giveamenu koristi AI za pomoć pri izdvajanju izbornika, prijevodu, opisima, slikama i skicama web stranica. Ovi alati stvaraju prijedloge za pregled. Giveamenu ih ne koristi za donošenje isključivo automatiziranih odluka s pravnim ili sličnim značajnim učincima na korisnike restorana.

Optional Google Analytics

With analytics consent, Giveamenu uses Google Analytics 4 through Google Tag Manager for marketing, admin product use, and internal storefront performance. Google receives page/event information, pseudonymous browser identifiers, and device and connection information. We exclude form contents, account details, and order/payment identifiers. Advertising personalization is disabled. Optional Google requests stay off before consent, and you can withdraw using Privacy & cookie settings.

Google privacy policy